solutions:
Key Impacts
- 50% month over month growth in successful software downloads
- Realizes 91% average download completion rate
- Improved site performance and download speeds by 50% in Europe and Asia
- Increased confidence in Web site
- Enabled competitive advantage
Philips Medical Systems, one of the world’s top three medical device companies, is a market leader in medical diagnostic imaging and patient monitoring systems. This equipment can be complex to maintain, yet is critical to patient care. The company's eSupport portal—known as InCenter—plays an important role in supporting the delivery of equipment and application software to thousands of customers, field engineers, and service partners in almost every country around the globe.
Philips' InCenter offers hundreds of thousands of documentation and software files, some more than 2 GB in size. When a piece of expensive hospital equipment—such as an MRI system—is down, hospitals are unable to generate revenue and serve patients' needs. In these situations, it's critical that needed information or software is available as quickly and reliably as possible. Akamai offers a download manager that ensures transfer rates occur significantly faster. That means downloads occur in minutes instead of hours. "Since implementing the Akamai solution, we've improved site performance and download speed in Europe and Asia by 50%. That type of performance is crucial in making sure our customers and engineers have needed information and updates. It also encourages future visits to the portal." says LaFratta.
"Since implementing the Akamai solution, the number of successful software downloads has grown by 50%, month over month.”"
—Jerry Zolit, Program Manager, Philips Medical Systems Global Customer Services
