Key Impacts
- Decreased training and assessment completion times in Asia-Pac by 8 minutes
- Reduced performance-related complaints by 90%
- Reduced call center volume by 75%
- Avoided infrastructure build-out costs
- Gained new insight into user-related data
- Gained confidence in pursuing global growth
Remedy Interactive, headquartered in Sausalito, California, specializes in helping companies mitigate workplace injuries and reduce their workers' compensation costs through enterprise solutions. The company's flexible Web-based solution, the OES, helps corporations like Hewlett-Packard, Chevron, Northrop Grumman, Health Net, and VISA proactively identify risks of workplace injury, automate injury prevention activities, track results, and improve operational efficiencies. As a Software-as-a-Service (SaaS) provider, Remedy is committed to more than just developing great software – it must also ensure optimal delivery to end users. This commitment extends to customers who maintain global offices and need to access the OES using different Internet providers and complex and heterogeneous networking infrastructures.
By implementing the Akamai Web Application Accelerator solution, Remedy Interactive was able to improve performance for its end users. For instance, the time it took users to complete certain program elements decreased by 62% globally, and users spent an average of eight minutes less using the software in the Asia-Pacific region, indicating their ability to quickly access and interact with the application. In addition, 13% of users in Asia-Pacific who in the past would abandon a user session out of frustration were instead able to complete a required session in a single try. As a result, call-center complaints have dropped to almost 0%. "Before using Akamai, we had little visibility into conditions that affected our end users, except through complaints. Within a day of launching the Akamai solution, we identified an unlogged error that was impacting our end users," explains Archibald.
"The Akamai solution allows us to deliver a consistent user experience and prove the value of our solution, which in turn prompts our customers to utilize our solution for a larger percentage of their global enterprise"
—Ben Archibald, Executive Vice President of Technology, Remedy Interactive
