Key Impacts
- Improved global download performance by up to 300%
- Reduced customer support cases by 33%
- Lowered bandwidth costs by over $144,000 per year
- Avoided infrastructure buildout costs of over $200,000 per location
- Increased revenues through higher percent of trial conversions
Founded in 1997, SurfControl plc is a leading provider of Web, e-mail and endpoint security solutions. The company’s products all of which have been available for download over the Web since 2004 protect more than 14.5 million users in over 23,000 companies worldwide. Because SurfControl delivers its software 22,000 downloads per month consisting of trials, new purchases, and upgrades exclusively via the Web, it is vital that it can deliver these files without fail. SurfControl customers download as many as 4,700,000 threat updates every month. Yet in 2005, the company discovered that software download delivery completion rates were lower than desired, especially for international locations with weaker Internet infrastructure.
Within just three months of implementing Akamai's Electronic Software Delivery Solution, SurfControl was able to accelerate its Internet threat update frequency and increase data downloads to its customers from 16 Terabytes to 24 Terabytes per month without having to increase its infrastructure or pay bandwidth bursting fees. With Akamai's globally distributed computing platform at their disposal on demand, SurfControl has been able to secure growth and match the reach and delivery quality of the giants in the industry without incurring any fixed costs
"With the Akamai solution, we were able to avoid costly data center buildouts and expect to reduce co-location bandwidth costs by over $144,000 per year. On top of that, we've improved download performance by as much as 300% in some cases."
—Max Rayner, EVP of Products & Services and CIO, SurfControl
