www.waters.com

solutions:

• IP Application Accelerator

• Ensures business continuity for SSL VPN users
• Provides significant global performance improvements
• Delivers consistent application response time to users worldwide
• Gains confidence in global business operations' strategy
• Supports single instance of global SAP applications

Waters Corporation, a publicly traded company (NYSE:WAT) headquartered in Milford, Massachusetts, designs, manufactures, sells, and services analytical laboratory instruments used by scientists at research-driven pharmaceutical, personal care product, and food and beverage manufacturers, independent testing laboratories, governmental agencies, and university research departments. With 5,000 employees in 30 countries, revenue of $1.47 billion in 2007, and a distributor network spanning the globe, the company continues to maintain its market-leading position.

With proven success using the Akamai Web Application Accelerator solution to accelerate Web-based applications on its customer-facing site, Waters naturally turned to Akamai to help resolve issues related to its IP-enabled applications delivered over SSL VPN. "We implement a number of measures behind the firewall to improve performance between our origin servers in Massachusetts and our end users. But no hardware or software solutions address global Internet congestion and vulnerability issues. Only Akamai's globally distributed network and intelligent routing are able to bypass middle-mile problems to ensure fast and reliable delivery of any IP-enabled application. Because of the dynamic routing capabilities of the Akamai network and IP Application Accelerator solution, our applications are available even in the event of outages. That eliminates end-user frustration and promotes productivity . We can't take the chance of lines being cut somewhere in the world and not being able to conduct business in the last week of a quarter. Akamai now ensures that won't happen," explains Paul Newton, CTO for Waters. "Our SSL VPN strategy was always effective in enabling remote connectivity, but IPA makes it more effective, especially for challenged areas like China and India. Our remote users are very happy with the consistent performance," says Jeff Lampert, Manager, Systems Architecture.