Key Features

  • Improves download completion rates by 5%-20%+
  • Speeds downloads 2x-10x depending on Internet conditions
  • Provides advanced control and error handling to improve performance and end-user satisfaction
  • Supports HTTPS/SSL security protocols and is compatible with all Akamai authorization schemes
  • Flexible billing models including per-user pricing

What is Akamai Download Manager?

Akamai Download Manager is a solution that enables faster, more reliable downloads of applications, data and media via Akamai’s global server network and globally distributed end-user machines running Akamai NetSession Interface. Download Manager provides:

  • Superior download performance, with greater speeds and significantly increased completion rates
  • Greater control to end users–enabling them to initiate, pause, resume and cancel downloads
  • Flexible pricing available, including: per-user, per-GB, per-Mbps, and fixed models
  • Effective analytics and measurement tools to improve download performance

How does Download Manager work?

Akamai Download Manager relies on the reach and performance of Akamai’s global server network–comprised of nearly 100,000 servers in countries all over the world–to overcome Internet traffic bottlenecks, malicious traffic, and heavy user traffic while delivering a variety of downloads quickly and reliably.

What impact does Download Manager have on client machines?

The NetSession Interface module, a critical component of Akamai’s Download Manager solution, is designed to reside on client machines. It is a secure module that supports HTTPS/SSL security protocols, NetSession Interface is engineered for negligible impact on performance for end users, demanding little CPU, memory, or disk resources, and is removable by the end user at any time. For more information visit the NetSession Interface End User FAQ page.

What kind of measurement tools/analytics does Download Manager provide?

The Download Manager is able to provide more insight into user download behavior by reporting things like :

  • Pause & resume events
  • Integrity checking verification
  • Active download time vs. real-world download time
  • Detailed error reporting

Is Download Manager customizable?

Akamai Download Manager features a customizable user interface, ensuring brand control and enabling you to provide a rich and engaging experience as the end user downloads files. The duration of the download can provide a significant marketing/communication opportunity; Download Manager’s customizable interface helps you capitalize on every second with this “captive” audience.

The download manager is also capable of being completely incorporated into your own desktop applications via our C-API. In this way your users get the benefits of advanced Akamai networking technology while remaining completely immersed in your application user experience.

Having Trouble Downloading?

Check to see if the NetSession client is installed

  • Open a command prompt window
  • Change directories to the NetSession directory. On Windows XP:
    C:\Documents and Settings\\Local Settings\Application Data\Akamai or, on Windows Vista and Windows 7:
    C:\Users\\AppData\Local\Akamai or, on Mac OS X:
    /Users//Applications/Akamai.
  • Run the AdminTool
    • At the prompt type : AdminTool.exe
  • If NetSession is installed you should see something like the following:

Does the UI say "downloading", after the clicking the downloader link?


  • If no, then
    • see "Check to see if the NetSession client is installed"

Is the installation progress bar stuck?

  • See : "Check to see if the NetSession client installed"
  • See : "Checking connectivity to download website"
  • See: "System Specific Information: Running Ping"
  • Are there any additional messages reported on screen, such as:
    • File Not Found"
    • "Access Denied"
    • "Paused"
  • If the client is installed and you have connectivity to the download website
    • See "For unresolved issues"

Does the progress bar appear and move forward?

  • When you click the download link are you prompted with a Save-As dialog?
  • Do you have permissions to write to the destination location selected?
  • See "Determining correct file permissions at the destination directory"

Can't find the file after the download is complete

  • Were you prompted with a "save as" dialog before downloading?
    • If so, you have specifically chosen a location. You must find the file on your own.
    • If no "save-as" prompt then the file is likely stored in the default Akamai NetSession cache location, i.e., the Cache folder inside the Akamai directory mentioned above.

Download is slow

  • Perform a speed test (a good test site, unaffiliated with Akamai, is http://www.speedtest.net/. How fast is the download?
  • Check actual download speed using the Akamai DLM AdminTool (requires a download in progress), look for "Download Speed" in the output
    • See "Checking download speed with AdminTool"
  • If large difference, see "For unresolved issues"

Checking download speed with AdminTool

  • Open a command prompt
  • Change directory to the Akamai folder.
  • AdminTool
  • Look for "Download speed"
    • Note that if no downloads are in progress this will report 0
    • Files in progress will be listed in the AdminTool output as [Downloading]

Acquiring a Command line

Windows:

Start -> Run and in the text box, type: cmd and hit return

OS X:

Finder Window -> Find "Applications" folder, then navigate to "Utilities" folder.
Double-click "Terminal"s

Download is slow

  • Open a command line prompt (see Acquiring a Command Line)
  • Navigate to the problematic area
  • Create a file See OS Specific info below
  • Potential problematic areas to test
    • Save-as location for a downloaded file
    • Parent directory to install directory
    • Cache folder under Install directory

Windows:

  • See "Acquiring a command line"
  • At the command line type: dir > temp.txt
  • To confirm the file temp.txt exists, type : dir
  • Potential problematic areas to test
    • Look for "temp.txt"
    • If it exists then you have permissions to write in this directory
    • If not then you do not have permission and you will need to talk with your system administrator to resolve the issue
  • To remove the temp file type : del temp.txt

OS X:

  • See "Acquiring a command line"
  • At the command line type: dir > temp.txt
  • To confirm the file temp.txt exists, type : ls
  • Potential problematic areas to test
    • Look for "temp.txt"
    • If it exists then you have permissions to write in this directory
    • If not then you do not have permission and you will need to talk with your system administrator to resolve the issue
  • To remove the temp file type : rm temp.txt

For unresolved issues click here

System Requirements:

Akamai NetSession may be used on the following platforms: Windows XP (SP3 32-bit, SP2 64-bit), Windows Vista (SP2 32-bit and 64-bit), Windows Server 2003 (SP2 32-bit and 64-bit), Windows Server 2008 (SP2 32-bit and 64-bit), Windows 7, Windows 8 (desktop), and Mac OS X 10.5+ (Intel).

The supported browsers include Internet Explorer, Firefox, Safari, and Google Chrome.

Connect

Follow Us: Facebook Twitter LinkedIn YouTube SlideShare Pinterest Blogger RSS Google+ Community

The State of the Internet Report LEARN MOREThe State of the Internet Report »

Real-time Internet Conditions GET THE APPReal-time Internet Conditions »