Services & Support

Inspiring innovation and removing complexity as your online strategies evolve

Akamai’s Services & Support team integrates and deploys solutions with ease, keeping online business running smoothly 24x7. Our Internet experts around the globe are an extension to the enterprise, leveraging more than a decade of experience to provide world-class support, problem resolution and customized service – ensuring optimized online success for all of our customers.

Support Services

  • Premium Service & Support 2.0

    Akamai's highest cloud services and support level designed and personalized for complex enterprises with minimal tolerance for CDN service interruptions and strict escalation requirements.

    • 24/7 support through an Express Routing Code
    • Reduce problem recurrence with personalized preventative support
    • Gain a competitive edge through high value technology consulting and cloud services
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  • Named Enhanced Support

    Named Enhanced Support is the next level of award-winning Akamai Support, a cloud services solution built to assist customers running mission-critical sites, applications and events on the Akamai content delivery network.

    • High availability and business continuity
    • Faster, prioritized 24/7 access to Akamai Support
    • Continuous proactive engagement for periodic reviews and best practice recommendations
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  • Enhanced Support SLA

    Enhanced Support SLA module is an Akamai Support Services solution that promises faster response times from Akamai Customer Care when you open a technical support request.

    • Minimize time to react to technical issues and enhance business continuity
    • Meet internal SLAs for cloud services with help from Akamai’s technical support team
    • Improve self-service cloud management capabilities through classroom training conducted by Akamai
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  • Standard Support

    Standard Support Package provides everything you need to get up and running on the Akamai content delivery network.

    • Faster time-to-market with expert guidance for your service integration
    • Insight into your operations with exceptional online reporting
    • Self-sufficiency with our online troubleshooting and diagnostic tools
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Professional Services

  • Service Management

    Free up your IT staff with the Service Management Package and get a named expert who will help you keep your Akamai solution tuned and optimized for peak performance.

    • Free up your IT staff
    • Get the most out of your Akamai cloud services investment
    • Get on-going assistance from an assigned expert from Akamai
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  • Integration Service

    Deploys Akamai content delivery network products and cloud services quickly and reliably using proven change control processes.

    • Enable rapid deployment
    • Minimize risk during implementation
    • Free IT teams to focus on value-added projects
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Security Services

  • Managed Kona Site Defender Service

    Managed security service that provides expertise to help prepare, respond and optimize against modern-day web attacks

    • Mitigate business risk by proactively identifying potential threats
    • Maintain readiness against attacks through periodic Threat Update Reviews and Table Top Attack Drills
    • Keep up with the changing threat landscape by receiving configuration assistance from security experts
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  • Rule Update Service

    Expert assistance to keep website defense in-sync with the evolving threat landscape

    • Mitigate business risk by keeping your website defense in-sync with attack sophistication
    • Reduce operational cost of hiring and retaining in-house experts by leveraging Akamai Security Services team
    • Maintain and protect user traffic by reduction in real user blocking while keeping defense intact
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Advisory Services

  • Technical Advisory Service

    Get a named Akamai Technical Advisor who serves as your guide, advocate, consultant and partner.

    • Achieve seamless continuity on strategic cloud services initiatives
    • Accelerate speed to market and reduce operational costs
    • Stay up-to-date with your Akamai relationship through regular updates
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  • Assessments

    Our experts conduct an onsite workshop with your technical team to understand your current infrastructure, most pressing challenges and future ambitions.

    • Identify key changes that can improve the overall performance and scale of your application
    • Realize faster time-to-market with expert guidance rooted in 15 years of industry experience
    • Understand and apply industry trends to stay ahead of competition
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Akamai University

  • Global Classroom Training

    Akamai University for customers is our instructor-led classroom-style technical, product training that evangelizes our content delivery network products and cloud services, drives deeper feature adoption and increases customer self-service.

    • Save time and capital expense
    • Reduce troubleshooting time
    • Maintain real-time insight into operations
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  • Custom On-Site Training

    A tailor made University program to enhance Akamai’s cloud services, delivered to your team at the location you choose!

    • Leverage a personalized curriculum designed for your company
    • Eliminate travel and accommodation expenses for staff members
    • Manage and configure your Akamai products and cloud services on your own
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