Akamai Services & Support Intro

Services & Support

Leverage our Internet experts to extract maximum benefits from your Akamai investment

In a fast-moving digital world, your business has to adapt rapidly to meet user expectations and stay competitive. Designed to augment your Akamai solution experience, the Services & Support Solutions give you access to our globally distributed performance and security experts who are an extension to your enterprise. They provide trusted advice and assistance from initial deployment to ongoing support, maintenance, monitoring, and management. You can choose to self-service the Akamai solution or completely offload the maintenance and management to us. Make a choice from the levels of engagement we offer - Managed, Assisted, and Self-service.

Support Services

  • Premium Service & Support

    Leverage a designated team of experts that deliver the best reactive support, preventive support, professional services, consulting, and customized onsite training

    • Focused team of experts to manage and maintain your Akamai solution
    • 24/7 fast response SLAs through an Express Routing Code
    • Reduce problem recurrence with personalized preventative support
    • Gain a competitive edge through high-value technology consulting and Akamai professional service experts
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  • Named Enhanced Support

    Personalized, preventive, and prompt support to maximize availability

    • Fast-response SLAs to access Akamai Support that helps minimize time to react and enhances business continuity
    • Minimize impact and downtime
    • Expert assistance through a named support contact who is familiar with your online setup
    • Faster and prioritized access to a Named Support Engineer
    • Continuous proactive engagement for periodic reviews and best-practice recommendations
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  • Enhanced Support SLA

    Fast response SLAs when you need them

    • Fast-response SLAs to access Akamai Support that helps minimizes time to react and enhances business continuity
    • Improve self-service capabilities through classroom training conducted by Akamai
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  • Standard Support

    24/7 technical support delivered by a globally pooled Akamai Technical Support team

    • 24/7 technical support for Akamai products
    • Access Akamai Support via Luna Control Center, phone and email
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Professional Services

  • Broadcast Operations Control Center (BOCC)

    Offload broadcast stream management to Akamai experts

    • Proactive, real-time 24x7 monitoring and mitigation to address stream quality and availability issues
    • Ensure high quality of service through detailed component level reports and quality metrics
    • Gain deeper insights into your media set up and get best practice recommendations for optimization
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  • Managed Delivery Service

    Offload website performance management to experts

    • Reduce the impact of poor performance through 24x7 performance monitoring and mitigation
    • Get expert assistance to diagnose, prioritize and resolve performance issues
    • Maximize your ROI with periodic reporting and optimization of your Akamai configuration
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  • Service Management

    Delivery optimization assistance from Akamai experts

    • Free up your IT staff through Akamai owned periodic checks to discover tune-up and optimization opportunities
    • Get the most out of your Akamai investment through recommendations from a performance expert
    • Leverage ongoing assistance for your technical requirements from your named resource who understands your business as well as your Akamai setup
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  • Guided Delivery Service

    Expert guidance to help you manage and optimize your Akamai solution

    • Keep your Akamai solution up to date by leveraging expert guidance for performing ongoing configuration changes
    • Expert insights and best practice recommendations
    • Live, interactive, on-demand web-based Modular Virtual Trainings on the Akamai Platform and solution concepts
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  • Integration Service

    Deploys Akamai Solutions quickly and reliably using proven implementation control processes

    • Enables rapid deployment
    • Minimizes risk during implementation
    • Free up your IT teams by leveraging Akamai Professional Services experts to focus on value-added projects
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Security Services

  • Managed Kona Site Defender Service

    Offload security management, monitoring, and threat mitigation to Akamai security experts

    • Minimize business risk associated with downtime through 24/7/365 security monitoring and attack mitigation by Akamai SOC
    • Maintain readiness against attacks through periodic Threat Update Reviews and Table-Top Attack Drills
    • Stay on top of your website defense through the Monthly Managed Kona Solution Report and Security After Action Report
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  • Security Optimization Assistance

    Expert assistance to maintain your Akamai Cloud Security Solution

    • Gives access to a named Akamai security expert
    • Provides periodic reviews to assess the security posture and make recommendations on improving website security
    • Provides implementation assistance to maintain and update Akamai Cloud Security configurations
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Advisory Services

  • Technical Advisory Service

    Get technology consulting from domain experts

    • Get a competitive edge by leveraging the Technical Advisor’s assistance on domain knowledge and industry insights
    • Accelerate speed to market by receiving program management assistance on strategic projects
    • Achieve seamless continuity of your online initiatives through technology consulting and focused technical account management
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  • Assessments

    Our experts conduct an onsite workshop with your technical team to understand your current infrastructure, most pressing challenges and future ambitions.

    • Identify key changes that can improve the overall performance and scale of your application
    • Realize faster time-to-market with expert guidance rooted in 15 years of industry experience
    • Understand and apply industry trends to stay ahead of competition
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Akamai University

  • Global Training Solutions

    Training and best practices for fully leveraging your Akamai CDN and cloud services solutions

    • Increase self-serviceability
    • Get trained and certified on Akamai Solutions
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