Services & Support

OUR INTERNET EXPERTS STRENGTHEN YOUR AKAMAI INVESTMENT

In a fast-moving digital world, your business has to adapt rapidly to meet user expectations and stay competitive. Whether you are new to Akamai, or increasing your adoption of our solutions to offer consistent, fast, secure experiences, Akamai Service & Support helps ensure a lasting return on your investment. Our support professionals are available across the globe 24/7 and our dedicated professional services experts serve as an extension of your team to take on the most challenging web experience and security problems businesses face today.

With Akamai Service & Support you can choose the level of engagement that is right for your business. These engagements range from 24x7 technical support, to an ongoing partnership with a specialized team of experts to assess, plan, manage, and deliver services that drive outcomes for your business.

Guided

Enabling Value

Assisted

Partnering for Success

Managed

Driving Business Outcomes

All Akamai Solutions include 24x7 product support for all sites, apps, and web experiences
SUPPORT - Prioritized 24x7 technical support and professional services
Enhanced Support SLA

Faster technical support, 24x7

Named Enhanced Support

Personalized, preventive, and prompt support to maximize availability

Premium Service & Support

A designated team of experts that delivers reactive and preventative support, professional services, consulting and customized training

SERVICES - Expert guidance, ongoing assistance and optimization, and strategic advisory
Guided Delivery Service

Expert guidance for management and optimization

Service Management Package

Optimization assistance from Akamai solution experts

Broadcast Operations Control Center

Active monitoring and access to Akamai performance experts

SECURITY - Expert security assistance and maintenance, threat mitigation, monitoring, management and advisory
Security Optimization Assistance

Expert assistance to maintain Akamai Cloud Security Solutions

Managed Kona Site Defender Service

24x7x365 security monitoring and attack mitigation by Akamai SOC

ADDITIONAL SERVICES

Technical Advisory

Technical consulting, program management, advocacy, and business/operational reviews with a designated technical advisor

Training

Training and best practices for fully leveraging your Akamai CDN and cloud services solutions

Assessments

Our experts conduct an onsite workshop with your technical team to understand your current infrastructure, most pressing challenges and future ambitions.