Akamai secures and enhances the DHgate.com website, providing 100% availability

"Akamai offers e-commerce companies leading acceleration and security solutions. Its professionalism in performance and services is one of the main reasons why we chose Akamai. With Akamai solutions, our website has gained 100% availability and been able to consistently provide a high-quality experience to users around the world."

Liu Wentao , Operation & Maintenance Director , DHgate

The Situation

DHgate.com is the world’s leading online B2B wholesale marketplace, connecting international buyers with Chinese wholesalers and helping foreign traders run their online stores. With support from the Chinese government to support overseas e-commerce, DHgate.com, the initiator of Chinese cross-border e-commerce, has helped over 1.2 million individuals, companies, suppliers, and domestic traders realize digital transformation and export goods to 224 nations and regions via the Internet.

The Challenge

In the context of the Chinese government stepping up its effort in encouraging local companies to go global, DHgate.com has seen its business grow and expand rapidly and internationally and wants to evolve into a larger international e-commerce platform. However, underdeveloped Internet infrastructure in the Middle East and South America impedes DHgate.com from offering the same consistent and quality user experience in these regions. Hence, improving its web performance in these regions is high on DHgate.com’s agenda. In addition, the deployment of HTTPS and HTTP/2 is indispensable to meet user demands for higher web performance and security, which brings additional challenges to DHgate.com.

DHgate.com regards credible and safe trade online as its service tenet. Threats from cyberattacks leading to data leakage, trade termination, stolen capital, site downtime, and user abandonment are a serious concern for the company that has limited IT resources.

The Goals

DHgate.com needed to satisfy two requirements to reach its goals:

  • Ease online delivery complexities and improve site performance — in the face of the changing Internet environment and increased devices being online, DHgate.com needed an intelligent solution to deliver consistently rapid, safe, and quality web experiences to meet users’ rising expectations.
  • Eliminate security risks and lower IT expenditure — DHgate.com had to rely on CDN solutions to block network-layer attacks in the cloud without compromising on end-user experience. The solutions needed to liberate DHgate.com’s IT team from additional workload so they could deal with cyberattacks more efficiently and precisely while also focusing on core business development.

Why Akamai?

Meets user requirements for high performance

DHgate has over 4 million buyers from 224 countries and has over 100,000 buyers making online purchases every hour, with an order placed every 3 seconds. In this case, high-performance services are critical to offer a seamless experience to users across devices and networks. Based on the Akamai Intelligent Platform™ , which continuously pulls an caches fresh content onto servers that are close to end users, Akamai's Web Performance Solution helps DHgate.com provide global users with a fast and consistent experience, even during peak traffic. Additionally, Akamai’s Professional Services team can offer 24/7 support, checking and meeting the client’s queries. “Akamai's Web Performance Solution is the most advanced e-commerce acceleration solution,” said Mr. Liu Wentao, operation & maintenance director of DHgate. “During the early contact, Akamai’s experts impressed us with their detailed and professional suggestions, and we believe that Akamai will help us ensure a consistent user experience around the world that will help us to further develop our overseas business.”

Enhance Site Security

Sufficient DNS infrastructure is important to support websites and applications; however, DHgate.com doesn’t have enough DNS servers to avoid a power outage at data centers to combat a DDoS attack. Built on a globally distributed network, Akamai's Cloud Security Solution can work as the main DNS or as a backup to help DHgate.com defend against various attacks without any additional investment in infrastructure. Mr. Liu Wentao, operation & maintenance director of DHgate said, “Our global business development often encounters many network threats. Akamai helps us defend against attacks on layer 3 or layer 4 networks and also protects us from DNS flooding attacks. Their abundant cloud-centric functions enable us to deploy business logic in the cloud, quickly respond to new business demands, and reduce employees’ workload.”

Support HTTPS and HTTP/2

HTTPS and HTTP/2 ensure webpages are stable, can better protect user information, and load pages faster, leading to a great user experience. Mr. Liu Wentao, operation & maintenance director of DHgate said, “With Akamai’s help, after the switch to HTTP/2 and HTTPS, DHgate.com saw a vast improvement to website security, leading to a quicker response rate and better user experience.”

About DHgate

Founded in 2004, DHgate.com is not only China’s first overseas B2B online platform which is not only committed to helping Chinese SME and leading industrial transformation, but also one of the key third-party international e-commerce platforms recommended by the Ministry of Commerce and listed into demonstration units of the E-commerce Entity Management and Certification Center under the Ministry of Industry and Information Technology. At present, DHgate.com boasts over 1.2 million registered domestic suppliers, 10 million buyers, and more than 30 million categories of goods across 224 countries and regions, resulting in 100,000 buyers’ online purchase per hour and one order every 3 seconds.

About Akamai

Akamai secures and delivers digital experiences for the world’s largest companies. Akamai’s intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps, and experiences closer to users than anyone — and attacks and threats far away. Akamai’s portfolio of edge security, web and mobile performance, enterprise access, and video delivery solutions is supported by unmatched customer service, analytics, and 24/7/365 monitoring. To learn why the world’s top brands trust Akamai, visit www.akamai.com, blogs.akamai.com, or @Akamai on Twitter. You can find our global contact information at www.akamai.com/locations.