Flight Network is an online travel company based in Ontario, Canada with 350+ employees around the world. Formed in 2005, Flight Network has grown to become the largest Canadian-owned online travel agency, seeing millions of visitors each month. Its industry-first Price Drop Protection offers customers the unique ability to book early and save later should the price of their trip drop. Being a customer- focused company, it has seen rapid growth since its inception and this has led to the challenge of supporting its growth to ensure its customers continue to have great travel booking experiences.
Flight Network realized that on its current trajectory, it would quickly exceed the limits of its current systems. On top of growth and scaling challenges, it needed to serve an increasingly global customer base while delivering more consistent experiences, particularly on mobile devices. Being in a highly competitive market where price is often a key differentiator, Flight Network realized it needed a partner that could help them align to customers’ needs by building a great customer experience - rather than trying to compete on price.
Due to Flight Network's incredible growth, it needed to tackle three key challenges:
Deliver a Superior Customer Experience
Flight Network evaluated both cloud-based and hosted solutions. It finally chose to partner with the best solution with the scale to support its growth. As customer experience becomes a cornerstone of a successful ecommerce company, it is paramount that Flight Network enables customers to easily find its site. In addition, when on-site, it wanted to ensure that customers could easily search, research and buy the services they desired. However, with its only data center located in Ontario, Flight Network knew it would be difficult to provide a consistent, fast and secure experience to all of its customers. The logical choice was to partner with Akamai to deliver a global network with a 100% uptime guarantee that allows Flight Network to address its immediate challenges and prepare for future growth.
Serve a Global Customer
As more and more of its customers were engaging with Flight Network across the globe, it quickly recognized the opportunity this presented to expand its footprint and grow revenue. Flight Network also recognized the challenge it faced in providing a consistently excellent customer experience to this wide spread customer base.
With Akamai, Flight Network found a partner that could help deliver a fast, reliable and secure connection to its customers wherever they may be, with a minimum of effort and infrastructure investment.
Provide an Exceptional Mobile Experience
It's a mobile world and nowhere is that more evident than in travel. While most of initial bookings are still done on desktops, travelers are inherently mobile. Travelers on mobile devices need to access vital information while on the move, whether to check a flight or gate number, confirm or change a hotel reservation or any number of other immediate needs that arise. Flight Network recognized this need and sought a solution that would enable it to provide a seamless, worry-free mobile experience to earn the trust of their customers. Working with Akamai was the natural path to provide the best possible mobile experience on any device, anywhere.
Formed in 2005, Flight Network has grown to become the largest Canadian-owned online travel agency in Canada. We’ve done this through our unique ability to offer the best prices, as well as using technology to improve the entire travel booking experience and convenience for our customers. Today, Flight Network is positioned to lead the way as travel moves increasingly mobile, with consumers demanding better services and convenience from the travel companies they do business with. For more information visit www.flightnetwork.com.