RIGOL Technologies (RIGOL)

Akamai supports RIGOL’s overseas expansion by enhancing its web performance and accessibility by 500%.

“Our customers expect fast and error-free operation when on the RIGOL portal, and this has been achieved with the help of the Akamai Intelligent Platform™ and Akamai’s Web Performance Solutions. The solution not only significantly improved our page loading speed, but has also ensured consistent and high-performing web experience anytime, anywhere, and across networks. Therefore, it has successfully helped us reduce IT operation and maintenance costs, enhanced our brand awareness and brand image, and kept our customers happy.”

Shidong Zhao , IT Manager , RIGOL Technologies

The Situation

RIGOL Technologies is an emerging test and measuring leader and a technology innovator in Electronic Measurement and Chemical Analysis. RIGOL's premium line of products includes Digital Oscilloscopes, RF Spectrum Analyzers, Digital Multi-meters, Function/Arbitrary Waveform Generators, Digital Programmable Power Supplies, HPLC and UV-Vis Spectrophotometers, which help the engineers, researchers, educators to address their measurement challenges in confidence and with more affordability than ever before. Headquartered in Beijing, RIGOL established an R&D center in Suzhou and has branches in Shanghai, Taipei, Tokyo, Portland and Munich. The company offers products and services in over 60 countries/regions across the world and has become a first choice partner for world-class suppliers and customers.

The Challenge

In recent years, RIGOL has been expanding overseas to provide global customers with leading and cost-effective products, systems, services and one-stop solutions by innovative marketing and service models to meet customers’ needs. However, during its global expansion journey, RIGOL had to work with a slow website that impacted online product searches, which had a big impact on its brand image and customer experience. To help solve this problem, RIGOL wanted to work with a global CDN provider to help meet its global development strategy, improve web performance, enable globally consistent customer experience and shrink IT operation and maintenance costs.

The Goals

To fulfill these goals, RIGOL had to meet the following two requirements:

  • Improve website performance and deliver an exceptional user experience ─ RIGOL needed an intelligent solution to enable a fast, secure and personalized web experience in any end-user environment that would ultimately increase the lead conversion rate and improve customer engagement.
  • Expand overseas business and optimize operation and maintenance costs ─ RIGOL needed a scalable and secure performance solution to ease the load on their infrastructure and improve operating flexibility.

Why Akamai

Trustworthy and Intelligent Platform

The Akamai Intelligent Platform™ consists of a widely distributed network of servers across the globe which enables Akamai to support peak traffic. “We chose Akamai because its globally-distributed intelligent network meets our global development strategy and can help provide our users across the world with a consistent experience,” explained Shidong Zhao.

Industry-leading Solutions

The Akamai Web Performance Solution is effective in improving website performance and poor user experience caused by interactive content. Combined with the scalable Akamai Intelligent Platform™, Akamai’s Web Performance Solutions helped RIGOL realize high web performance that is faster than the origin by five times, on any device and across networks. It also helped the customer lower its IT investment and operating costs by offloading delivery from its origin infrastructure. The IT team can now focus on business demands and technology instead of operational issues. Akamai’s Web Performance Solutions also helped RIGOL improve participation rate and business volume through uninterrupted availability. Mr. Shidong Zhao said, “With Akamai Web Performance Solution, we have now addressed our poor web performance issues and added more complex applications to our website, such as product videos and eCommerce functions, without suffering from downtime or slow page-loading.”

About RIGOL

Founded in 1998, RIGOL Technologies, Inc. is an ISO9001:2000 Quality Management System and ISO14001:2004 Environmental Management System Certified company, an emerging T&M leader and a technology innovator in Electronic Measurement and Chemical Analysis. RIGOL Headquartered in Beijing, China, with the branch offices in Cleveland, OH, and Munich, Germany, the company's 400 employees and more than 150 distributors or representatives offer products and services in over 60 countries/regions on six continents. More information about RIGOL is available at www.rigol.com.