Akamai Services &Support

Our services teams are here to make sure our customers maximize their Akamai investments

New consolidated mid-tier service solution delivering aligned advisory expertise and support to guide, enable, and mitigate business risk.

Akamai’s scale, reliability, and service set them apart from the competition. In fact, we’ve had 100% uptime since we switched to Akamai some years ago, and that number in the IT world is unheard of!
- Matt Costain, Manager, Digital Platforms & Services,
SBS
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What is Advanced Service & Support?

Advanced Service & Support Overview Image

Advanced Service & Support delivers aligned advisory expertise and support to guide, enable, and minimize your business risk. This can help you close visibility gaps, uncover problems, and discover opportunities for optimization.

Aligned advisory and support expertise

to assist with the adoption of best practices and provide recommendations.

More transparency

through visibility and insight around core services, and important properties from the brand down.

Improve efficiency to scale

by establishing a consistent portfolio and reducing complexity.

Response time to critical issues

for technical support: 30 minutes.

Access to professional services experts

to configure, maintain, and optimize your properties.

Stay ahead of the curve

with training programs designed to help users to maximize the return on their Akamai investments.

Technical Advisory Services

Gain competitive edge through high-value technology consulting delivered by a Technical Advisor.

Named Akamai Solution Expert

Access to an aligned Named Akamai Solution Expert to review service reports, assist with the adoption of best practices, and provide recommendations.

Monthly Reporting

Standardized report and monthly meeting that identifies technical risks, feature gaps, and best practices related to your supported configuration files.

Programmatic Health Checks

A key part of your monthly report, Health Checks provide a programmatic check to match the configuration of an implementation with established best practices and discover opportunities for optimization.

Semi-Annual Service Review

Comprehensive services deep-dive review covering highlights, challenges, deviations, consumption, and recommendations.

Enhanced SLAs

30-minute Technical Support Service-Level Agreement for all Severity 1 issues.

Professional Services

Access to Akamai’s specialized team of Internet experts who help you leverage the full feature functionality of Akamai solutions and keep your configuration tuned for peak performance.

Akamai University

Training programs to help users and admins learn industry best practices to maximize the return on their Akamai investment in subject areas including Zero Trust, DevOps, Bot Manager, Kona Site Defender, and Web Performance.

Aligned TSE

Aligned Technical Support Engineer provides context-based production support to mitigate, solve, and help prevent technical issues.