Akamai Services &Support

Close operational security gaps with access to Akamai experts

In a rapidly evolving threat landscape, organizations are challenged with managing the long-term impact of bots on business and IT infrastructure. Building in-house expertise, managing overhead costs, and keeping up with changes in bot traffic can create gaps in an organization’s wider security operations. This service offers customers peace of mind with 24/7/365 direct access to Akamai’s global Security Operations Command Center (SOCC), expert guidance based on business needs, and staff relief to optimize your setup.

Customers benefit from Akamai’s unique visibility into the Akamai Intelligent Edge Platform™ as well as the unmatched scale, intelligence, and experience of Akamai’s global security operations centers (SOCs).
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What is Readiness & Response Service?

Akamai Readiness & Response Image

Readiness & Response Service brings Bot Manager customers regular and prioritized access to Akamai Security experts to analyze setup, and recommend and implement changes. It also provides emergency support for security events for the supported Akamai cloud security products via Akamai’s 24/7 Security Operations Command Center.

Strengthen security

posture through scheduled traffic analysis, configuration reviews, and recommendations.

Reduce overhead

with access to ongoing configuration assistance and tuning from experienced practitioners.

High-quality service and advisory

from a Named Solution Expert to facilitate seamless delivery of the service.

Maintain control with direct access and support 24/7/365

from the Akamai global security operations centers (SOCs) with locations in Cambridge, Fort Lauderdale, Krakow, Bangalore, and Tokyo.

Named Akamai Solution Expert

acting as the primary point of contact, with knowledge of the threat landscape and your security and business challenges.

Advisory services

reviewing security three times per year.

Implementation services

24 hours per quarter, for non-emergency configuration assistance.

Security Event Manager

to maintain control with direct access and support from the SOCC with locations globally.