Akamai Services &Support

Increase your adoption of Akamai solutions to deliver consistent, fast, and secure experiences

Helping you to bolster confidence in your operations and prevent issue recurrence by leveraging expert assistance and support, delivered to promote product adoption and health of your Akamai configuration.

Akamai’s scale, reliability, and service set them apart from the competition. In fact, we’ve had 100% uptime since we switched to Akamai some years ago, and that number in the IT world is unheard of!
- Matt Costain, Manager, Digital Platforms & Services,
View Case Study

What is Plus Service and Support?

Plus Service & Support

Plus Service and Support is Akamai’s new entry-level package that provides expert assistance and support to promote product adoption and account health.

Enhanced transparency

through visibility and insight around core services, and important properties from the brand down.

Improve efficiency to scale

by establishing a consistent portfolio and reducing complexity.

Response time

to critical issues, for technical support: 60 minutes.

Access to professional services experts

to configure, maintain, and optimize your setups.

Stay ahead of the curve

with training programs designed to help users maximize the return on their Akamai investments.

Named Akamai Solution Expert

provides high-value aligned, context-based Professional Services.

Professional Services

Execute your day to day with ease, and create, test, and deploy with an expert team by your side.

Monthly Service Reports

Standardized report that identifies technical risks, feature gaps, and best practices related to your supported configuration files.

Programmatic Health Checks

A key part of your monthly report, Health Checks provide a programmatic check to match the configuration of an implementation with established best practices and discover opportunities for optimization.

Technical Support

Provide efficient and effective support including unlimited support requests for one customer team.

Enhanced SLAs

Faster response time for technical support: 60-minute Service-Level Agreement for all Severity 1 issues.

Akamai University

Training programs designed to help users and admins learn industry best practices to maximize the return on their Akamai investment. Includes one seat per year in Akamai University Virtual Classroom Training.

Akamai Insights



ZIGBANG accelerates business growth, manages images in the cloud, and increases productivity with Akamai solutions

View the Case Study


Akamai’s web performance solution helps Blued accelerate user growth globally

View the Case Study

The Whale Games

The Whale Games increased reliability, scalability, and service performance with Akamai solutions

View the Case Study