Helping you to bolster confidence in your operations and prevent issue recurrence by leveraging expert assistance and support, delivered to promote product adoption and health of your Akamai configuration.
Plus Service and Support is Akamai’s new entry-level package that provides expert assistance and support to promote product adoption and account health.
through visibility and insight around core services, and important properties from the brand down.
Improve efficiency to scale
by establishing a consistent portfolio and reducing complexity.
to critical issues, for technical support: 60 minutes.
Access to professional services experts
to configure, maintain, and optimize your setups.
Stay ahead of the curve
with training programs designed to help users maximize the return on their Akamai investments.
Named Akamai Solution Expert
provides high-value aligned, context-based Professional Services.
Execute your day to day with ease, and create, test, and deploy with an expert team by your side.
Monthly Service Reports
Standardized report that identifies technical risks, feature gaps, and best practices related to your supported configuration files.
Programmatic Health Checks
A key part of your monthly report, Health Checks provide a programmatic check to match the configuration of an implementation with established best practices and discover opportunities for optimization.
Provide efficient and effective support including unlimited support requests for one customer team.
Faster response time for technical support: 60-minute Service-Level Agreement for all Severity 1 issues.
Training programs designed to help users and admins learn industry best practices to maximize the return on their Akamai investment. Includes one seat per year in Akamai University Virtual Classroom Training.
ZIGBANG accelerates business growth, manages images in the cloud, and increases productivity with Akamai solutionsView the Case Study
Akamai’s web performance solution helps Blued accelerate user growth globallyView the Case Study
The Whale Games
The Whale Games increased reliability, scalability, and service performance with Akamai solutionsView the Case Study