Akamai is committed to respecting the privacy of the individuals that use Akamai’s solutions. This Privacy Statement describes how Akamai Technologies, Inc., its affiliates, and its subsidiaries (collectively, “Akamai”) collect, use, and share information about you when you visit Akamai’s website (www.akamai.com) and all other Akamai websites that link to this Privacy Statement. This Privacy Statement also applies to the mobile applications operated by Akamai that link to or otherwise display this Privacy Statement (collectively, along with the Akamai websites, the “Sites”).
Akamai provides solutions for delivering, optimizing and securing online content and business applications. In providing the solutions that support this business, Akamai generally serves as a conduit for information controlled by others. This Privacy Statement does not govern how we treat such information, which we handle subject to our contracts with our customers and which we may use to provide, maintain, protect, develop, and improve our solutions. Our Safe Harbor Policy, available here, addresses how we treat such information when collected from individuals within the European Economic Area or Switzerland. Regardless of the context in which Akamai treats information, Akamai is committed to living up to its legal obligations across the globe and its commitments to its business customers and consumers. If you are interested in learning about the overarching Privacy Principles that guide Akamai’s treatment of personal information, please click here.
What Information Does Akamai Collect?
Information that You Provide
Akamai and its service providers (i.e., companies that perform business operations on Akamai’s behalf, such as mailing, ad management, web analytics, data processing, or marketing) may collect information that you provide when you use the Sites, including when you contact Akamai with a question, comment, or request; enter a search term on the Sites; chat with an Akamai online representative; subscribe to an Akamai newsletter or publication; or register for an event or training. The information you provide to us may include, but is not limited to, your name, your contact information, your employer, your username and password, your registration code, and other information you choose to provide to us.
Information that Akamai Automatically Collects
Akamai and its service providers may automatically collect certain information from your computer or mobile device over time and across different online services when you use the Sites. That information may include the Internet Protocol address associated with your computer or device, the domain name of your Internet Service Provider, the type of device you use to access the Sites, the browser you use to access the Sites, the operating system on your computer or device, the content or pages you view on the Sites, the operating system of your computer or device, device identifiers associated with your mobile device, the duration of time that you use the Sites, and the content you view immediately before and after you access the Sites. Akamai may also use technologies that let us know whether you viewed Akamai emails or other electronic communications, how you interacted with them, and whether the advertisements we place on the Sites are effective. Akamai and its service providers may collect this information whenever you use the Sites or interact with our electronic communications. We may collect the information using “cookies,” web beacons, or similar technologies. For more information about these technologies and your choices regarding them, see our “All About Cookies” section below.
Subject to applicable laws, Akamai may collect information about you from publicly or commercially available sources and combine that with the information that we collect when you use the Sites. That information may include your name, contact information, interests, and demographics. Akamai may use the combined information as disclosed in this Privacy Statement, including to contact you with offers that we feel may be of interest to you. If you do not wish us to supplement the information we collect about you when you use the Sites with information from publicly or commercially available sources, please contact via one of the channels listed in the “Contact Akamai” section.
How Does Akamai Use the Information?
Akamai may use the information to:
- provide you with the content, information, products, and services that you request;
- help you complete transactions and orders;
- register you for events and trainings;
- improve the Sites and your experience when visiting the Sites;
- contact you for support or to provide you with information about Akamai solutions;
- personalize the content you see on the Sites (e.g., inferring your location based on your IP address or other information to provide you with relevant content);
- deliver marketing communications, special offers, or advertisements that may be of interest to you, including the delivery of targeted advertisements that are based on your online activity on the Sites and other third-party websites (for example, if you view a page on an Akamai website about a particular Akamai offering, you may receive an online advertisement for that offering or a related one on a different Akamai web page or on other online services you visit);
- analyze the effectiveness of advertising on the Sites and other online services;
- better understand Akamai customers, the people who visit the Sites, and how people interact with the Sites;
- troubleshoot the Sites;
- develop new products, services, and solutions;
- detect and prevent potential fraud and security risks; and
- support Akamai’s business operations.
How Does Akamai Share the Information?
Akamai will not sell, rent, or lease information collected via the Sites that can reasonably identify you except as described in this Privacy Statement. Akamai may share the information:
- with service providers, contractors, and other businesses as reasonable to complete transactions and support Akamai’s business operations (e.g., with mailing vendors that send you information about Akamai events or trainings and that we require to act on our behalf and according to your communication preferences);
- with business partners that may deliver marketing communications, promotional materials, or advertisements that may be of interest to you;
- as required by law, such as to comply with a subpoena, court order, other legal process, or government reporting obligations; • when Akamai believes the disclosure to be reasonably necessary to protect the rights, property, or interests of Akamai, you, or others; • to detect, prevent, or respond to fraud, intellectual property infringement, violations of law, or misuse of the Sites; and
- with affiliates, service providers, or other third parties as reasonable to proceed with the negotiation or completion of a merger, acquisition, sale, or other transfer of all or a portion of Akamai’s assets (we will do so only if the recipients agree to comply with this Privacy Statement or have in place substantially similar privacy policies regarding the treatment of information that reasonably identifies you and only under a non-disclosure agreement).
Akamai may share aggregated or deidentified information with any third party.
In all cases, Akamai will seek reasonably appropriate protections for your information when disclosing it with third parties.
Third-Party Content and Collection
The Sites may contain links to content or integrated content (like embedded videos) provided by third parties. For example, services such as YouTube may provide video content on the Sites, and services such as Survey Monkey may provide surveys about our services and solutions linked to from the Sites. The information practices of those third parties may differ from Akamai’s. You should consult the privacy policies of any third party that provides content that you access through the Sites as Akamai does not have control over the information that they collect, use, or share. Because your web browser may obtain integrated content directly from third-party servers, the third parties may be able to collect information as if you had visited their sites directly. These third parties may use the information they collect to track your online activities over time and across various websites.
Where Does Akamai Process Information?
Akamai processes information collected via the Sites primarily in the United States, and the processing is inter alia subject to the laws of the United States. The United States may not offer the same protections for your information as those provided in your country of residence. In addition, we may transfer your information outside the United States to Akamai affiliates, business partners, and service providers located in other countries. Information stored in the United States or other countries may be accessible to law enforcement and national security authorities in those jurisdictions. Wherever the information is stored, we take reasonable steps to protect information in accordance with this Privacy Statement. By using the Sites, you consent to Akamai processing information in and transferring information to the United States and other countries.
U.S.-EU and U.S. - Swiss Safe Harbor
Akamai complies with the U.S.-EU and the U.S.-Swiss Safe Harbor frameworks as set forth by the U.S. Department of Commerce in connection with its processing of personal data about data subjects in the European Union member countries and Switzerland. With respect to this data, Akamai has certified that it adheres to the relevant Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Click here to view our Safe Harbor policy. To learn more about these Safe Harbor programs, and to view our certification, please visit http://www.export.gov/safeharbor/.
Akamai strives to maintain reasonable administrative, technical, and physical safeguards designed to safeguard the information collected from the Sites against loss, and unauthorized access, use, alteration, and disclosure. However, no information system can be 100% secure. Akamai cannot, therefore, guarantee the absolute security of your information. Akamai is not responsible for the security of information you transmit to the Sites over networks that Akamai does not control, including the Internet and wireless networks
You can always choose to not provide Akamai with information. Akamai may not be able to fulfill your requests or process your transactions if you do not provide certain required information.
If you purchase a solution or service on the Sites and do not wish Akamai to use or share information that reasonably identifies you except to provide the solution or service, you may submit your request via the Marketing channel listed in the “Contact Akamai” section below.
If you do not wish Akamai to share your information with third parties for their direct marketing purposes, you may opt out by submitting a request via the Marketing channel listed in the “Contact Akamai” section below. If we provide your information to third parties for their direct marketing purpose prior to receiving your request to opt out, you will need to contact those parties directly to opt-out of their use of the information.
Akamai does not currently respond to web browser “do not track” signals or other similar mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which Akamai participates. If Akamai does so in the future, Akamai will update this Privacy Statement accordingly.
If you subscribe to newsletters or other communications from Akamai, you may opt out of receiving them in any of the following ways:
- Select the opt-out or unsubscribe link contained in the emails Akamai sends you and follow the opt-out instructions;
- Reply with the words “STOP” or “END” if you have elected to receive text messages to your mobile device;
- Submit your request via the Marketing channel listed in the “Contact Akamai” section below.
If you have provided information directly to Akamai and you wish to view the information, you may submit a request to firstname.lastname@example.org. Access requests may be subject to a small fee. We will make reasonable attempts to respond to your request as soon as reasonably practicable or as required by law.
All About Cookies
The Sites use first party cookies (i.e., cookies set directly by us to your device) as well as cookies served by third parties (e.g., ad networks) for the purposes outlined below. Some of the Cookies the Sites use remain on your device only while your browser is open (these cookies are known as 'session cookies'). Other cookies remain for longer periods (these are known as 'permanent cookies').
The Sites use the following cookies:
|Type of Cookie
||Why we use these cookies
||Who serves them and where can you find out more information?
Things like cookies and pixels are used to understand and deliver ads and make them more relevant to you, and track the efficacy of mobile application advertising campaigns.
For example, we may read a cookie so we can retarget users with relevant advertising (i.e., deliver ads about Akamai offerings you have viewed on the Sites when you interact with other online services).
Akamai and selected third parties.
For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices if you are in the United States, or http://youronlinechoices.eu/ if you are outside the United States.
|Service features and Services
||These provide functionality to help us deliver services and Sites. For example, cookies may help facilitate chats with our support representatives or allow you to search the Sites.
Akamai and selected third parties.
You can control or delete these cookies through your browser settings.
|Analytics and research
These are used to understand, improve, and research our offerings, including when you access the Sites.
Akamai and selected third parties.
You can control or delete these cookies through your browser settings.
You can choose whether to accept cookies. However, they are an important part of how our Sites work. If you choose to refuse or remove cookies, that may affect the availability and functionality the Sites.
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser, which are usually located within the "Help", "Tools" or "Edit" facility.
Removing or rejecting browser cookies does not necessarily affect third-party flash cookies used in connection with our Sites. To learn how to delete or disable flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information.
About Our Ads
We follow the industry privacy standards for online advertising.
If you are in the United States and would like more information about cookies and targeted advertisements or to opt out of having this information used by companies that participate in the Self-Regulatory Program for Online Behavioral Advertising, please visit www.aboutads.info./choices. If you are outside the United States and would like information about online behavioral advertising, please visit http://youronlinechoices.eu.
Akamai will notify you of any updates to this Privacy Statement by posting a new Privacy Statement on this page and updating the effective date listed at the top of this Privacy Statement. You should read this Privacy Statement regularly to familiarize yourself with Akamai’s practices.
If you have any questions, comments, or concerns about this Privacy Statement or Akamai’s collection, use, or sharing of your information, please contact us via one of the following channels:
Marketing (for Opt-Outs): email@example.com
Access to Information Provided Directly to Akamai & Other Questions: firstname.lastname@example.org
Akamai Technologies, Inc.
Cambridge, MA 02142
Attention: Chief Privacy Officer
Last Updated: May 4, 2015