Can't sign in to your account?

Fill out this form if you’re unable to log in and we'll reach out.

For the best experience, open a ticket with our Support team through the Cloud Manager. If you've forgotten your credentials, you can recover your username and reset your password.

What do you need help with?

Recovery Procedures

Have you followed the Recovery Procedures? Yes No

If you’ve added security questions to your account, give us a call at +1 (609) 380-7100 (international) or +1 (855) 454-6633 (North America toll-free). Otherwise, provide us with this information and we’ll get back to you as soon as we can.

Note that if you’ve lost access to your 2FA device, scratch codes, or security question answers, you may be unable to regain access to your account.

Enter your username

I don't know my username

Enter the full name you used at sign up

Enter your Linode account email address

Enter the phone number associated with your account

Enter the last 6 digits of your payment card

This helps identify your account and allow us to help you more quickly. If you use Google Pay or PayPal for recurring payments, please call us to authenticate.

Enter identifying details about your account

IPv4 addresses, invoice IDs, service labels, etc.

Provide any other details about your problem that may help us investigate this issue

The quickest way to regain access to your account is to follow the recovery steps. If you’re still unable to recover your account after following those steps, please submit this form.

Enter your username

I don't know my username

Enter the full name you used at sign up

Enter your Linode account email address

Enter the last 6 digits of your payment card

This helps identify your account and allow us to help you more quickly. If you use Google Pay or PayPal for recurring payments, please call us to authenticate.

Enter identifying details about your account

IPv4 addresses, invoice IDs, service labels, etc.

Provide any other details about your problem that may help us investigate this issue

Community Q&A Guide: I’m not receiving any OTP / username / password reset emails!

Enter your username

I don't know my username

Enter the full name you used at sign up

Enter your Linode account email address

Enter an alternate email address where we can contact you

Enter the phone number associated with your account

Enter the last 6 digits of your payment card

This helps identify your account and allow us to help you more quickly. If you use Google Pay or PayPal for recurring payments, please call us to authenticate.

Enter identifying details about your account

IPv4 addresses, invoice IDs, service labels, etc.

Provide any other details about your problem that may help us investigate this issue

Enter your username

I don't know my username

Enter the full name you used at sign up

Enter your Linode account email address

Enter an alternate email address where we can contact you

Enter the phone number associated with your account

Enter the last 6 digits of your payment card

This helps identify your account and allow us to help you more quickly. If you use Google Pay or PayPal for recurring payments, please call us to authenticate.

Enter identifying details about your account

IPv4 addresses, invoice IDs, service labels, etc.

Provide any other details about your problem that may help us investigate this issue

Enter your username

I don't know my username

Enter the full name you used at sign up

Enter an alternate email address where we can contact you

Enter the phone number associated with your account

Enter the last 6 digits of your payment card

This helps identify your account and allow us to help you more quickly. If you use Google Pay or PayPal for recurring payments, please call us to authenticate.

Enter identifying details about your account

IPv4 addresses, invoice IDs, service labels, etc.

Provide any other details about your problem that may help us investigate this issue

Enter your username

I don't know my username

Enter the full name you used at sign up

Enter your Linode account email address

Enter the phone number associated with your account

Enter the last 6 digits of your payment card

This helps identify your account and allow us to help you more quickly. If you use Google Pay or PayPal for recurring payments, please call us to authenticate.

Enter identifying details about your account

IPv4 addresses, invoice IDs, service labels, etc.

Provide any other details about your problem that may help us investigate this issue

Enter the email address used when attempting to create a Linode account

Provide a description of how you intend to use Linode's services with supporting evidence (if applicable). If you are planning to use Linode for business, please consider signing up again with your business email domain.

If you've created or accessed other Linode accounts, please provide a list of any associated email addresses.

Enter your website URL (if applicable)

If we change your account activation status, we’ll contact you via email.

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