With continued concerns associated with the novel coronavirus and COVID-19, Akamai wants to assure our customers, suppliers and partners that we have taken several steps to minimize the risk of disruption to our business. Our customers can expect Akamai to provide the same high-quality, reliable services they have come to trust for over twenty years.
Akamai has been actively monitoring the COVID-19 situation around the globe for several weeks, communicating frequently with our employees. A Pandemic Preparedness team of senior leaders across the business meets daily to assess new information, make decisions, and manage our business continuity planning in response to new information as it becomes available. This team is informed by a cross-functional working group that is continuously monitoring and assessing the latest health and economic updates, government mandates and restrictions, and employee and business impacts.
Our guiding principle in every decision we make is what is best for our customers, employees, contractors and suppliers, and the communities in which we operate.
While there are certain places where onsite support is preferable, we have plans in place that allow for remote operation of the Akamai Intelligent Edge platform, including providing customer service and support. For the few areas where onsite efforts are needed — the Akamai Network Operations Command Centers (NOCC), Broadcast Operations Control Centers (BOCC), or Security Operations Control Centers (SOCC) — there are contingency plans in place, as well as globally redundant NOCC, BOCC and SOCC located in other areas of the world.
The core of Akamai’s many service offerings is rooted in Akamai’s Intelligent Edge Platform, a globally distributed overlay network with over 270,000 servers deployed in 4,000 locations across 136 countries and 1,500 networks. Due to this truly unique design, the Akamai Intelligent Edge Platform is naturally resilient to failure in any single, or multiple locations.
While the situation is very fluid, we have restricted all Akamai travel, only permitting that which is business-critical. Akamai travel guidance will be equally or more restrictive than the advisory levels provided by the Centers for Disease Control and Prevention. Employees always have the option to opt-out of any business-related travel, regardless of where they are or to where they are traveling.
Akamai employs its Enterprise Security solutions to enable its employees to work remotely and our IT team has done the work needed to support a situation where employees are doing so for an extended period of time. As of March 26, all global employees able to do so have the option to work remotely through April 15. And we are encouraging employees in high risk locations who can work remotely to do so. These efforts are to protect our employees as well as help mitigate community spread of the virus.
Akamai employees have access to our policies, information, and resources related to COVID-19 via our intranet, and we have hosted a webinar in partnership with one of Boston’s prominent hospitals to provide additional information on the coronavirus, the risk it currently presents, and other prevention information such as suggestions for social distancing.
We have cancelled Akamai events globally in March, April and May, and will continue evaluating whether to host and/or attend future events. At the same time, we are aggressively moving to offer additional digital event programs to customers and partners in order to minimize the spread of the virus.
This is a dynamic situation, but one we are diligently monitoring in real-time and communicating about to all of our stakeholders. We believe the structures and policies we are putting in place will enable us to continue to manage effectively and stay focused on ensuring we deliver on our commitments to our customers and the safety of our employees and communities.
For more information, please refer to the Akamai Customer FAQ.