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Akamai Summarizes Service Disruption (RESOLVED)

Written by

Mani Sundaram

July 22, 2021

Mani Sundaram, CIO and EVP, Global Services and Support and Prasad Mandava, Managing Director, India, and the Akamai India Leadership Team.

At 15:45 UTC on July 22, 2021, a software configuration update triggered a bug in our Secure Edge Content Delivery Network impacting that network's domain name service (DNS) system (the system that directs browsers to websites for that specific service). This caused a disruption impacting availability of some customer websites. The disruption lasted up to an hour. Upon rolling back the software configuration update, the services resumed normal operations.

Akamai can confirm this was not a cyberattack against Akamai's platform. 

We apologize for the inconvenience that resulted. We are reviewing our software update process to prevent future disruptions.

Updated on July 23, 2021 - this blog initially stated that there was an impact to Akamai's DNS service, however following additional investigation, the impact was determined to be isolated to a DNS component of Akamai's secure edge content delivery network.



Written by

Mani Sundaram

July 22, 2021

Mani Sundaram, CIO and EVP, Global Services and Support and Prasad Mandava, Managing Director, India, and the Akamai India Leadership Team.