ConvoBot AI Transformed Operations with Akamai

ConvoBot AI, a fast-growing customer engagement platform, was built to help companies connect with customers across channels from WhatsApp to Instagram using AI-driven conversations at scale. But the company’s previous cloud provider couldn’t keep up. High costs, inconsistent uptime, and unresponsive support hurt ConvoBot AI’s ability to deliver instant, reliable interactions. By moving to Akamai Cloud, it gained transparent pricing, dependable infrastructure, and the responsive support it needed to grow with confidence. It also cut costs by 45% and freed resources for innovation.

ConvoBot’s AI-powered platform automates conversations across WhatsApp, Instagram, Google, and Facebook, enabling businesses to engage customers seamlessly at scale across sales, marketing, and service channels. Like many digital platforms, ConvoBot AI relies heavily on cloud computing for speed, low latency, and scale. But as platform usage grew, so did frustration with its longtime cloud provider.

“We’d been with a major cloud provider for over a decade, but it wasn’t satisfying our expectations,” explained Gautam Gosain, Vice President for Chatbot.team (a ConvoBot AI brand). “When servers went down, we didn’t get clear reasons as to why. As a result of that unexplained downtime, we breached our SLAs and lost revenue from two major clients.”

Unpredictable monthly bills made matters worse. “One month our bill was x, the next it was 2x,” he said. “For a bootstrapped start-up, that’s unsustainable.”

Gosain and his team started searching for a provider that could deliver three essentials: service, cost optimization, and reliability. Akamai checked every box.

“The first thing we needed was responsive service. We can’t afford downtime in messaging. It has to be instantaneous,” Gosain said. “Akamai gave us 24/7 support, with experts on call during and after migration.”

Cost efficiency came next. If costs don’t align with ConvoBot AI’s needs and budget, its profitability and future plans take a hit. “We’re a start-up, so every dollar saved goes back into R&D,” he continued.

Finally, Akamai’s broad suite of cloud computing services sealed the deal. “Our customer-facing apps run nonstop and demand ultra-low latency to keep conversations instant. Without powerful cloud computing to handle massive workloads, the real-time engagement we deliver simply wouldn’t be possible,” said Gosain.

After shifting to Akamai, ConvoBot AI reduced costs 45% compared to its previous provider. In addition to underscoring the tremendous savings, Gosain praised the migration experience: “We got on-demand support when it was most needed. It was a collaborative effort, not just a vendor relationship.”

ConvoBot AI’s transition to Akamai centered on key Akamai cloud computing services designed for performance, scalability, and developer control:

• Essential Compute: High-performance, low-latency compute instances at predictable prices, with bundled egress.
• Linode Kubernetes Engine: Simplified container orchestration for ConvoBot AI’s large-scale messaging workloads.
• Managed Databases and Object Storage: Reliable, scalable back-end services for data-heavy operations.
• NodeBalancers: High-availability load balancers for mission-critical applications.

ConvoBot AI’s team also appreciates Akamai’s open source ecosystem. “We’re using open source tools like Redis with Akamai’s services. They all work beautifully together,” he said.

“Egress costs are the biggest factor in cloud expenses,” Gosain explained. “With Akamai, we got transparent pricing and could finally predict our costs.”

Beyond controlling costs and stabilizing performance, Akamai’s cloud infrastructure unlocked new possibilities for ConvoBot AI’s product roadmap.

“Because we saved so much on infrastructure, we’re able to reinvest into R&D,” said Gosain. “That means we can develop new engagement channels.”

Today, ConvoBot AI runs on Akamai Cloud with confidence. It’s a transformation rooted in transparency, performance, and trust. In fact, Gosain sees Akamai as a long-term innovation partner. “Whenever Akamai prototypes AI-related solutions, we’ll be the first to try,” he said. “That’s how confident we are in Akamai.”

Currently serving more than 250 enterprise customers and 160 SMBs, with operations across India, Brazil, the UAE, and Singapore, ConvoBot AI plans to expand into the UK. According to Gosain, that expansion is only possible because of Akamai’s infrastructure.

“Akamai gave us reliability, cost savings, and support we could count on. Before, we were reacting to problems. Now we’re scaling proactively and serving customers better than ever,” Gosain concluded.

ConvoBot AI delivers an AI-powered omnichannel engagement platform that helps businesses of all sizes connect with customers in real time across sales, marketing, and service. By automating conversations and providing deep analytics, it enables faster responses, personalized interactions, and data-driven decisions that boost satisfaction, loyalty, and revenue.