Charlie Phillips is Senior Vice President of Akamai’s Global Services and Support organization. In this role, he is responsible for Professional Services, Customer Support, Account Management, and Services Product Management. He reports to Mani Sundaram.
Phillips joined Akamai’s Professional Services team in 2008, overseeing work at some of the largest Media customers in the world. He helped evolve the Professional Services organization in a variety of roles over the next seven years, managing different functional teams across industries and geographies. He focused the organization on providing world-class, differentiated service for Akamai’s customers. He then took over responsibility for Akamai’s Customer Support organization, transforming it over a three-year period to provide support more efficiently and improve the customer’s support experience.
Phillips started his career at Accenture (formerly known as Andersen Consulting), spending eight years in consulting and management roles in the healthcare and Insurance industries. He has also worked in multiple technology start-ups in consulting and product development management roles.
He holds a Bachelor of Arts degree in Economics from the College of the Holy Cross in Worcester,