New consolidated mid-tier service solution delivering aligned advisory expertise and support to guide, enable, and mitigate business risk.
Advanced Service & Support delivers aligned advisory expertise and support to guide, enable, and minimize your business risk. This can help you close visibility gaps, uncover problems, and discover opportunities for optimization.
Aligned advisory and support expertise
to assist with the adoption of best practices and provide recommendations.
through visibility and insight around core services, and important properties from the brand down.
Improve efficiency to scale
by establishing a consistent portfolio and reducing complexity.
Response time to critical issues
for technical support: 30 minutes.
Access to professional services experts
to configure, maintain, and optimize your properties.
Stay ahead of the curve
with training programs designed to help users to maximize the return on their Akamai investments.
Technical Advisory Services
Gain competitive edge through high-value technology consulting delivered by a Technical Advisor.
Named Akamai Solution Expert
Access to an aligned Named Akamai Solution Expert to review service reports, assist with the adoption of best practices, and provide recommendations.
Standardized report and monthly meeting that identifies technical risks, feature gaps, and best practices related to your supported configuration files.
Programmatic Health Checks
A key part of your monthly report, Health Checks provide a programmatic check to match the configuration of an implementation with established best practices and discover opportunities for optimization.
Semi-Annual Service Review
Comprehensive services deep-dive review covering highlights, challenges, deviations, consumption, and recommendations.
30-minute Technical Support Service-Level Agreement for all Severity 1 issues.
Access to Akamai’s specialized team of Internet experts who help you leverage the full feature functionality of Akamai solutions and keep your configuration tuned for peak performance.
Training programs to help users and admins learn industry best practices to maximize the return on their Akamai investment in subject areas including Zero Trust, DevOps, Bot Manager, Kona Site Defender, and Web Performance.
Aligned Technical Support Engineer provides context-based production support to mitigate, solve, and help prevent technical issues.
ZIGBANG accelerates business growth, manages images in the cloud, and increases productivity with Akamai solutionsView the Case Study
Akamai’s web performance solution helps Blued accelerate user growth globallyView the Case Study