Professional Services

At Akamai, we see a world of unimagined potential, all enabled by the unique power of the Akamai Edge. It’s this power that creates the agility you need to accelerate and secure your hybrid-cloud world — and own your digital future.

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Web Performance & Media Services

Plus

Expert assistance and support delivered to promote product adoption and account health

Advanced

Aligned advisory expertise and support to guide, enable, and mitigate business risk

Premium 3.0

Akamai's highest-level of Service, leveraging the power of Akamai’s experts to help you achieve your most challenging business goals, and realize digital success

Technical Advisory

Monthly Service Report
Account Check In
Monthly
Monthly
Service Review
Business Solution Assessments
Technical Advisor

Implementation Services

Technical Project Manager
Add-on feature
Named Akamai Solution Expert
Professional Service Hours
Change Requests
Business Hours Support
Business Hours Support
24x7 1 business day TTR
Weekly Project Reviews

Technical Support

Aligned Technical Support Engineer
Luna Alerts
With configuration
With configuration
24/7 Issue Response
Response Time < 1 hour
Response Time < 30 min
Response Time < 15 min

Proactive Monitoring

24/7 Advanced Monitoring
Health Checks

Education

Classroom Training
Virtual Training

Security Services

Security Optimization Assistance

Expert assistance to optimize and maintain the Akamai Cloud Security Solutions.

Readiness & Response

Expert guidance on the bot strategy to overcome the operational security gaps present today.

Managed Kona

Akamai's flagship Security Service for customers seeking offset business risk and keep their business protected 24x7.

Technical Advisory

Account Check In
Quarterly Business Review
Monthly Solutions Report
Threat Advisories / Security Bulletins

Attack Readiness

Technical Security Review *
Table Top Attack Drills
Security Health Check

Security Operations

Named Security Solutions Expert
Configuration Assistance Hours

Security Events Management

24/7 SOCC Attack Support
Reactive
Reactive and Proactive
Response SLA
Sev1 = 30 min
Sev1 = 30 min
24/7 SOCC Proactive Monitoring
Security After Action Report

Additional Services

Attack Mitigation Exercises
Optional * per Solution
Optional *
Akamai University

* May vary by solution

Security Optimization Assistance supports Prolexic, Kona Web Application Firewall (WAF), Kona Site Defender, Bot Manager (BMS, BMP), Enterprise Application Access (EAA) and Enterprise Threat Protector (ETP) solutions

Readiness and Response supports Bot Manager (BMS, BMP) solution

Managed Kona supports Kona Site Defender and Bot Manager (BMS) solutions

Broadcast Operations Control Center (BOCC) Services

BOCC

Designed with modern day user expectations in mind and delivers a proactive solution designed to maintain and improve the quality, reliability and availability of your media streams.